Data & Privacy

nkok Privacy Policy — Your Data, Protected

nkok takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how it's used, and what rights you have over your own information.

Last updated: January 2025
Our Commitments

How nkok Protects Your Privacy

Six core privacy commitments that shape how nkok handles every piece of data you share with us.

Encrypted Data Storage

All personal data stored by nkok is encrypted at rest and in transit. Your account details, payment information, and identity documents are protected using industry-standard encryption — the same level used by banks and financial institutions.

No Data Selling

nkok does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process payments, and comply with legal obligations — nothing else.

Minimal Data Collection

nkok only collects the data that is genuinely necessary to operate your account and comply with legal requirements. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

Your Rights, Respected

You have the right to access, correct, and request deletion of your personal data held by nkok. These rights are real and exercisable — not buried in fine print. Contact nkok support to make a data request at any time.

Secure Payment Data

nkok does not store full payment credentials. When you deposit via bKash, Nagad, or Rocket, the transaction is processed through the payment provider's secure infrastructure. nkok only retains the reference data needed to manage your account.

Clear Retention Limits

nkok retains your personal data only for as long as necessary to operate your account and meet legal obligations. When data is no longer needed, it is securely deleted. Retention periods are set out clearly in this policy.

What We Collect

The Data nkok Holds About You

nkok collects personal data in three main categories: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by third parties such as payment processors during identity verification.

The data types below represent everything nkok may hold about a registered player. Not all data types apply to every player — for example, identity document data is only collected where verification is required.

Transparency First: nkok believes you should know exactly what data is held about you. You can request a full copy of your personal data at any time by contacting support at [email protected].

Registration Data
Full name Date of birth Email address Phone number Username Password (hashed)
Payment & Transaction Data
Payment method type Transaction references Deposit amounts Withdrawal history Account balance history
Platform Usage Data
Login timestamps Device type IP address Game session data Session duration Browser type
Your Rights

What You Can Ask nkok To Do

These are your data rights as an nkok player. They are not optional extras — they are real rights you can exercise at any time.

Right to Access

Request a full copy of all personal data nkok holds about you. We will provide this within 30 days of a verified request.

Right to Correction

If any personal data nkok holds about you is inaccurate or incomplete, you can request that it be corrected at any time.

Right to Deletion

You can request deletion of your personal data. Some data must be retained for legal compliance, but we will delete everything we are permitted to remove.

Right to Restrict Processing

You can ask nkok to stop processing your data in certain circumstances — for example, while a correction request is being reviewed.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

You can object to nkok processing your data for certain purposes, including direct marketing communications sent to your registered contact details.

How to exercise your rights: Send your request to [email protected] with the subject line "Data Rights Request". Include your registered username and a brief description of what you are requesting. nkok will respond within 30 days.

Contents

Summary: nkok collects only the data needed to run your account and comply with the law. We do not sell your data. You have real rights over your information and can exercise them at any time by contacting [email protected].

01 Who We Are

nkok ("we", "us", "the platform") operates the online gaming platform available at nkok.one. nkok is the data controller responsible for the personal data of players registered on the platform. This Privacy Policy explains how nkok collects, uses, stores, and protects your personal data when you use the nkok platform.

This policy applies to all players who have registered an account on nkok, all visitors to nkok.one, and anyone who contacts nkok through any channel including email and in-platform support. If you have any questions about how nkok handles your data, contact us at [email protected].

02 Data We Collect

nkok collects personal data in three ways: data you provide directly, data generated automatically by your use of the platform, and data received from third parties involved in payment processing or identity verification.

Data you provide directly:

  • Registration details: full name, date of birth, email address, phone number, and chosen username.
  • Identity verification documents: national ID, passport, or other government-issued identification where required.
  • Payment information: the type of payment method used and the account reference associated with it (e.g. your bKash or Nagad number).
  • Communications: any messages you send to nkok support, including the content of those messages and any attachments.

Data generated automatically:

  • Login timestamps, session duration, and frequency of platform use.
  • Device type, operating system, browser type, and screen resolution.
  • IP address and approximate geographic location derived from it.
  • Game session data including games played, stakes, and outcomes.
  • Cookie and tracking data as described in the Cookies section of this policy.

Data from third parties:

  • Transaction confirmation data from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
  • Identity verification results from third-party verification services where nkok uses them to confirm your identity.

03 How We Use Your Data

nkok uses your personal data for specific, legitimate purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or having a clear legal basis to do so.

  • To create and manage your nkok account, including verifying your identity and age.
  • To process deposits and withdrawals and maintain accurate transaction records.
  • To provide customer support and respond to your enquiries.
  • To detect and prevent fraud, money laundering, and other illegal activity on the platform.
  • To comply with legal and regulatory obligations, including anti-money laundering requirements.
  • To monitor gameplay patterns for responsible gaming purposes and to intervene where harmful patterns are identified.
  • To send you account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.
  • To improve the nkok platform based on aggregated, anonymised usage data.

Marketing Communications: nkok may send you promotional communications about bonuses and new games if you have opted in to receive them. You can opt out at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

05 Data Sharing

nkok does not sell your personal data. Data is shared with third parties only in the following limited circumstances:

  • Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Identity verification providers: Where nkok uses a third-party service to verify your identity, your identification documents and personal details are shared with that provider for verification purposes only.
  • Legal authorities: nkok will disclose personal data to law enforcement or regulatory authorities where required to do so by law, court order, or regulatory requirement.
  • Service providers: nkok uses trusted third-party service providers for functions such as hosting, analytics, and customer support tooling. These providers are contractually bound to process data only on nkok's instructions and to maintain appropriate security standards.

All third parties with whom nkok shares data are required to handle that data in accordance with applicable data protection law. nkok does not permit third parties to use your data for their own marketing purposes.

06 Cookies

nkok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit nkok.one.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience on nkok.
  • Analytics cookies: Help nkok understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using nkok, but some features may not work as intended. Note that disabling essential cookies will prevent you from logging in to your account.

07 Data Retention

nkok retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The following retention periods apply:

  • Account registration data is retained for the duration of your account and for 5 years after account closure.
  • Transaction records are retained for 7 years from the date of the transaction to comply with financial record-keeping requirements.
  • Identity verification documents are retained for 5 years after account closure or the completion of the verification process, whichever is later.
  • Customer support communications are retained for 3 years from the date of the last communication in a support thread.
  • Platform usage and game session data is retained for 2 years from the date it was generated.

After retention periods expire: Data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

08 Security

nkok implements technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and nkok's servers.
  • Encryption at rest for all stored personal data and payment information.
  • Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
  • Regular security assessments and penetration testing of the nkok platform.
  • Incident response procedures to detect, contain, and report data breaches promptly.

While nkok takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you become aware of any security vulnerability or suspect that your nkok account has been compromised, please contact [email protected] immediately.

Data Breach Notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, nkok will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

09 Children

nkok is strictly an adult platform. The minimum age to register and use nkok is 18 years. nkok does not knowingly collect personal data from anyone under the age of 18. If nkok becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on nkok using false age information, please contact [email protected] immediately with details so that the account can be investigated and closed.

10 Changes to This Policy

nkok may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the law, or changes to the platform. When material changes are made, nkok will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically. Continued use of nkok after the effective date of any changes constitutes your acknowledgement of the updated policy.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the nkok privacy team:

Email: [email protected]
Subject line: Privacy Policy Enquiry / Data Rights Request

Please include your registered username and a clear description of your request or concern. nkok aims to respond to all privacy-related enquiries within 5 business days and to fulfil data rights requests within 30 days.

For responsible gaming concerns, including requests to set deposit limits or self-exclude, please visit the Responsible Gaming page where tools are available directly without needing to contact support.

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